Privacy Policy

This Privacy Policy describes how DeepLearning.AI Corp. ("Company," "we," "us," or "our") collects, uses, and shares information when you use AI Andrew at andrewng.app (the "Service"). By using the Service, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

(a) Account Information: When you sign in with Google, we receive your email address and display name from your Google account.

(b) Conversation Messages: We store the messages you send to AI Andrew and the AI-generated responses. These messages are stored to maintain conversation continuity across sessions.

(c) Feedback: If you submit feedback through the Service, we collect the content of your feedback along with your email address.

1.2 Information We Derive

(a) Insights and Memories: Our system automatically analyzes your conversations to extract information about your interests, goals, projects, skills, challenges, and preferences ("Insights"). These Insights are stored separately from your conversation messages and are used to personalize AI Andrew's responses. Each Insight has a confidence score and is subject to automatic decay over time.

(b) Conversation Summaries: We generate AI-produced summaries of your conversations to efficiently maintain context across sessions without retaining the full history in active memory.

(c) Profile Summary: We may generate a brief AI-produced summary of your interests and background based on your conversations.

1.3 Information Collected Automatically

(a) Session Data: We track session duration, device type, and user agent for analytics purposes.

(b) Activity Data: We record events such as messages sent, voice input usage, and feature interactions.

(c) Usage Data: We collect information about how you interact with the Service, including timestamps, message counts, and feature usage patterns.

We do not collect IP addresses for tracking purposes beyond what is inherent in standard web server logs. We do not use cookies for advertising or third-party tracking.

2. How We Use Your Information

We use the information we collect to:

• Operate the Service: Generate AI responses to your messages, maintain conversation continuity, and deliver personalized voice messages.
• Personalize Your Experience: Use Insights extracted from your conversations to make AI Andrew's responses more relevant and contextual.
• Communicate With You: Send email notifications about voice messages, product updates, or other service-related communications. You can unsubscribe from non-essential emails at any time.
• Improve the Service: Analyze usage patterns and session data to understand how the Service is used and identify areas for improvement.
• Ensure Safety: Monitor for abuse, enforce our Terms of Service, and maintain the security of the Service.

EU/UK GDPR Lawful Bases

If the EU GDPR or the UK GDPR applies to our processing of personal information, our lawful bases may include performance of a contract, legitimate interest, consent, and/or compliance with legal obligations. In addition, we use personal information to operate our business, such as:

• Pursuing our legitimate interests such as direct marketing, research and development (including marketing research), network and information security, and fraud prevention
• Carrying out analytics
• Creating de-identified and/or aggregated information
• Enforcing our agreements and policies
• Carrying out activities that are required to comply with our legal obligations

Marketing

We may use personal information in connection with our marketing activities to promote our Services, including to tailor and provide you with marketing communications, promotions, and offers that may interest you.

With Your Consent or Direction

We may use personal information: (i) for other purposes that are clearly disclosed to you at the time you provide the personal information, (ii) with your consent, or (iii) as otherwise directed by you.

3. How Your Data Flows to Third Parties

Your conversation data is processed by third-party AI and technology providers as part of delivering the Service. We select providers who commit to appropriate data handling practices.

3.1 AI Model Providers

(a) Google (Gemini API): Your conversation messages are sent to Google's Gemini API to generate AI Andrew's real-time responses. Google's API terms prohibit the use of API-submitted data for model training. Google's Privacy Policy

(b) Anthropic (Claude API): Your conversation messages are sent to Anthropic's Claude API for background processing, including extracting Insights from conversations, generating conversation summaries, and composing voice message text. Anthropic's API terms state that API data is not used for model training. Anthropic's Privacy Policy

(c) ElevenLabs: AI-generated text (not your messages directly) is sent to ElevenLabs for text-to-speech conversion to create voice messages. ElevenLabs' Privacy Policy

3.2 Infrastructure Providers

(a) Neon: Our database provider. All conversation messages, Insights, and user data are stored in a PostgreSQL database hosted by Neon. Neon's Privacy Policy

(b) Vercel: Our application hosting provider. Vercel processes web requests and hosts the application. Vercel's Privacy Policy

(c) Resend: Our email delivery provider. When we send you email notifications, your email address and the email content are processed by Resend. Resend's Privacy Policy

3.3 Business Partners

We may share your personal information with business partners we work with to provide you with a product or service you have requested. We may also share your personal information with business partners with whom we jointly offer products or services. Once your personal information is shared with our business partner, it will also be subject to our business partner's privacy policy. We are not responsible for the processing of personal information by our business partners.

3.4 Affiliates

We may share your personal information with our corporate affiliates.

3.5 Disclosures to Protect Us or Others

We may share your personal information and related information with external parties if we, in good faith, believe doing so is required or appropriate to comply with law enforcement requests, national security requests, or other government requests; comply with legal process, such as a court order or subpoena; protect your, our, or others' rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual unauthorized or illegal activity.

4. Data Retention

• Conversation Messages: Retained until you delete your account. Messages are not automatically deleted.
• Insights and Memories: Subject to automatic decay — Insights that have not been reinforced by recent conversations lose relevance after 30 days. We maintain a maximum of 50 active Insights per user. Insights are permanently deleted when you delete your account.
• Conversation Summaries: Updated as new messages are exchanged. Deleted when you delete your account.
• Session and Analytics Data: Retained for service improvement purposes. Deleted when you delete your account.
• Voice Messages: Stored as part of your conversation. Deleted when you delete your account.

To determine the appropriate retention period for personal information, we may consider applicable legal requirements; the amount, nature, and sensitivity of the personal information; certain risk factors; the purposes for which we process your personal information; and whether we can achieve those purposes through other means.

5. Your Rights and Choices

5.1 Account Deletion

You may delete your account at any time through the Settings page in the Service. Account deletion permanently and irreversibly removes all of your data, including:

• Your user profile and account information
• All conversation messages
• All Insights and memories
• All analytics and session data
• All voice messages

5.2 Data Export

You may request an export of your data through the Settings page. We will send a copy of your data (messages, Insights, and profile information) to your email address in a machine-readable format.

5.3 Email Preferences

You may unsubscribe from non-essential email communications at any time through the Settings page or by clicking the unsubscribe link in any email.

5.4 Additional Rights for California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell your personal information)
• Non-discrimination for exercising your privacy rights

Categories of personal information we collect under CCPA:

• Category A (Identifiers): Email address, name, account ID
• Category B (California Customer Records): Name, email address
• Category F (Internet Activity): Service interaction data, session analytics
• Category K (Inferences): Insights derived from your conversations about your interests, goals, skills, and preferences

To exercise your CCPA rights, contact us at hello@deeplearning.ai or use the account deletion feature in Settings. We will respond within 45 days.

5.5 Additional Rights for EU/EEA Residents (GDPR)

If you are located in the European Union or European Economic Area, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Erase your personal data ("right to be forgotten")
• Restrict processing of your personal data
• Data portability (receive your data in a structured, machine-readable format)
• Object to processing based on legitimate interests
• Withdraw consent at any time

Legal bases for processing:

• Consent: You consent to data processing when you accept these terms and use the Service
• Contract performance: Processing necessary to provide you with the Service
• Legitimate interests: Analytics and service improvement

To exercise your GDPR rights, contact us at hello@deeplearning.ai.

6. Model Training

We do not use your conversations, messages, or Insights to train AI models. The third-party AI providers we use (Google Gemini API and Anthropic Claude API) operate under API terms that prohibit the use of API-submitted data for model training.

7. Security

We implement reasonable security measures to protect your information, including encrypted database connections, secure authentication via Google OAuth, and encrypted data transmission (HTTPS). However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

If you are a parent or guardian and believe that your child has uploaded personal information to the Services in violation of applicable law, you may contact us as described in "Contact Us" below.

9. International Data Transfers

All personal information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. These countries may or may not have adequate data protection laws as defined by the data protection authority in your country.

If we transfer personal information from the European Economic Area, Switzerland, and/or the United Kingdom to a country that does not provide an adequate level of protection under applicable data protection laws, one of the safeguards we may use to support such transfer is the EU Standard Contractual Clauses. For more information about the safeguards we use for international transfers of your personal information, please contact us as set forth below.

10. Supplemental Notice for EU/UK GDPR

This Supplemental Notice applies only to our processing of personal information that is subject to the EU or UK General Data Protection Regulation.

In some cases, providing personal information may be a requirement under applicable law, a contractual requirement, or a requirement necessary to enter into a contract. If you choose not to provide personal information in cases where it is required, we will inform you of the consequences at the time of your refusal to provide the personal information.

Our processing of your personal information may be supported by one or more of the following lawful bases:

• Performance of a Contract: We may need to process personal information to perform the contract we have with you.
• Legitimate Interest: We may process personal information to further our legitimate interests, but only where our interests are not overridden by your interests or fundamental rights and freedoms.
• Consent: In some cases, we may also rely on your consent to process personal information.
• Compliance with Legal Obligations: We may process your personal information to comply with our legal obligations.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Service or by email. The "Last Updated" date at the top indicates when this Privacy Policy was last revised.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

hello@deeplearning.ai
DeepLearning.AI Corp.
400 Castro St, Ste 600
Mountain View, CA 94041, USA